The students enjoy a surprise announcement from Rachael and Zappos.com, and start shopping for the unexpected and much-appreciated hats, coats, gym equipment and more!

Zappos.com continues its "Help for the Holidays" by giving some students a special surprise they will never forget!

Our audience gets a big surprise from Zappos.com - and there might even be a little something for you! Click here to find out how you can become a Zappos.com VIP for FREE and get GUARANTEED FREE OVERNIGHT SHIPPING on every order you place!

Two fashion victims get much-needed help for the holidays when Kyan Douglas pulls off makeovers right in Times Square! Click on the video to see the dramatic transformations, and find out how to get their looks for yourself below!

Lauretta's New Outfit:
Dress: Michael Michael Kors Buckle Waist Dress
Shoes: Stuart Weitzman Kilgore
Bag: Kathy Van Zeeland Shimmer Me Top Zip Tote
Ring: Judith Jack Lustre Onyx Large Stone Ring
Bracelet: Fossil Holiday Glam Stretch Bling Bracelet
Blazer: Kenneth Cole New York Ruched Sleeve Jacket

Geralyn's New Outfit:
Leggings: Three Dots Seamless Jersey Cropped Leggings
Dress: Laundry by Shelli Segal Long Sleeve Dot Mesh Dress
Tank Top: Cosabella Smooth Spaghetti Strap Camisole
Boots: Paul Green Fauna
Earrings: Judith Jack Lustre Onyx 4 Stone Earrings
Bracelet: Guess Bangle
Bag: BCBGeneration Molly Clutch

Rachael puts one of America's most trusted holiday shopping sources to the test! Watch the video above to see if a Zappos.com customer service whiz solves her gift-giving dilemmas!